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Post by riseable on Mar 7, 2009 9:40:45 GMT
I too have had terrible service from Hillarys blinds. I ordered 5 blinds 8 weeks ago and after much chasing on my behalf arranged to have them fitted 3 weeks ago.
The sales rep (aka fitter) turned up in his driving instructors car and spent 3 hours on a Friday afternoon fitting 2 blinds (2 of the 5 were 'misplaced' and the other was completely the wrong size).
On inspecting the blinds after he left we discovered that one was manufactured incorrectly (mechanism not cabled correctly).
The fitter tried to resolve the fault on the blinds by cutting the string / cable on site but to no avail and advised he would fit the remaining blinds within a week or so. This was 3 weeks ago and have not heard anything.
Eventually I got tired of waiting and rang them and told them we would not be paying and for them to collect their product from our home. I was told the advisor would ring me within the hour (I rang the next day to chase this up AGAIN) and he showed up unannounced. He did not utter a word to me, simply removed the blinds and exited leaving the front door wide open - not a word of apology even though I was more than courteous in our dealings with him throughout this affair.
My opinion is - if you want blinds professionally manufactured and fitted, go to a specialist company, not franchised part-timers!
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Post by rise man on Mar 7, 2009 9:42:03 GMT
Hilarys blinds fitted me a conservatory roof blind. Not only was the blind fitted shoddily by the so called advisor/fitter, it was by their own admission measured wrongly and fitted in the wrong order .
Trying to get Hilarys to rectify the problems was a complete and utter waste of time and energy.
Customer services not retuning calls, adisors not turning up for appointments with no notification time after time, having waited in up to 4 hours on more than one occasion.
The final straw came after requesting to speak to area manager, and guess what, yeh you got it, true to form, no response.
Anybody looking for blinds would be well advised to use your local blind shop and give this shower a miss.
Once they've got your money you'r ...ered
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Post by rise man on Mar 7, 2009 9:42:59 GMT
We placed and order and hilarys took a deposit of £80 on the 10th of Novemeber. Since then we've heard nothing and have no blinds.
Phone calls are unreturned. shabby and shoddy beyond belief. This company really smacks of being a spiv organisation. The total absence of any means of complaining on there web site speaks volumes.
No directors or customer service managers names are listed anywhere on the site.
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Post by riseman on Mar 7, 2009 19:31:00 GMT
Disadvantages: incompetent fitters, terrible communication, incompetent accounts dept, ignores complaints
I recieved absolutely appalling service from Hillarys Blinds.
Not only did they make a mess of fitting the blinds, TWICE, taking 9 weeks before the blinds were fitted correctly. Then they forgot to invoice me. When I contacted them and requested an invoice, they got it completely wrong. After I contacted them twice more, they eventually sent me a correct invoice, then followed it 5 DAYS LATER with a threat of court action and credit blacklisting for none payment!
They have never apologised and have ignored three letters of complaint.
Possibly the worst company I have ever dealt with.
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Post by risable riseman on Mar 7, 2009 19:34:26 GMT
So ordering four binds made to measure and fit can't be that hard or can it .After had my house measured I paid my deposit a period of 10 - 14 was expected in fact more like 8 weeks then one was damaged. Then a re order 5-10 days more like three weeks if it turns up on friday??? Called customer help line put me through to Derby store "Yes we have got it being fitted monday " Great I thought, but got back home from work to find ansphone msg. we have made a mistake no we havn't got it??? SO called again yes we have got it, coming on friday??? Oh yes the chq in the post ect YHM me thinks!!! and these blinds are not cheap either!!!GOT some discount but thats not the point!!!
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Post by dirisable on Mar 7, 2009 19:35:23 GMT
Ive used them and although blinds were great they failed to turn up for the fitting appointment they first made, they had no recolection of making the appointment, as id taken the day off work i was cheesed off. I complained to head office and was offered a discount (in the form of a cheque, took forever to arrive).
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Post by rise man on Mar 7, 2009 19:36:08 GMT
my parent used them for blinds in a large conservatory.
after 5 or 6 attempts to line them up properly - involving 4/5 new sets of blinds - they gave up and walked away saying keep them,
we can't do it. (my dad refused to pay until job finished properly) they never spoke again.
I had them to quote for some (not knowing above) - first quote £350 - after I showed him the door it came down to £180. - he still left without the order
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Post by riseman on Mar 7, 2009 19:37:34 GMT
Being the owner of my own Blinds company I could tell a tale or two...But I'd better not  |
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Post by risable on Mar 7, 2009 19:41:23 GMT
Bought some blinds recently and they look so much cheaper than the ones i bought in June but when i called hillarys they just said tough thats how we do them now but they never told me this and i'm not happy. Is there anybody i can call to help sort this out because there customer service is pants.
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Post by risman on Mar 7, 2009 19:45:04 GMT
Would jst like to say my hubby as his own business making/installing widnow blinds and would just like to say hilarys are usally the most expensive even wtih there "special offers"
please ring your local businesses and get some quotes u willl be suprized my husband stocks the same fabric as hilarys and he prices are ££££ better
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Post by risable on Mar 7, 2009 19:45:41 GMT
had hillarys out to quote for blinds and they were stupid expensive. I went online and even their web blinds company was expensive. Found The California Shutter and Blind Co and they were far cheaper
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Post by dispickable on Mar 7, 2009 19:47:06 GMT
Can't comment on Hillarys' prices; our firm buys stuff from their wholesale side sometimes (same as their Retail products) but we have to warn our customers that it is fairly basic. It's a mystery to me how many people think it's upmarket!
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Post by derisable on Mar 7, 2009 19:50:48 GMT
Attempted to fit blinds at my house on four occasions each time they were wrong. Eventually they were not interested in replacing them but admitted the blinds were no good. Would not return my phone calls or hung up. Originally refused a refund but I quoted the Supplies of Goods & Services Act 1982 to them & eventually refunded.
Useless.
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Post by rise man on Mar 7, 2009 19:54:29 GMT
I asked around and got a local company doing my blinds, they were cheaper than Hilary`s, who have not got a good rep if you look at some reviews on other websites.
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Post by risable on Mar 7, 2009 19:55:56 GMT
Don't use Hillary's they just prey on people who don't buy in the net, and baffle you with science.
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