what others say

[guesto]

www.ciao.co.uk/Hillarys_Blinds__Review_5813336

[brian]

Peeps where's ya all been and how you doing from a business piont of view, not very good i'm predicting
Me (cus I know you are dying to know) I'm doing good, its been dead since jan with hillarys not like the old days but a steady flow. i'm picking up 4-5 of me own and grapping a couple from them a week at mo, will pick up. but of course getting £500 odd a week from mine is more than enough sweet cake to fill me boots.
lets hope the good times are on there way back. but i fear i may leave hillarys, not by my choice but by whats happening in them.
your mate bri still racking it in, but with a smaller rake

[brian]

"Boring" thats rich coming from mr take take, try giving.
and i aint boasting, even if it comes across that way, i am simply telling it like it is. what am i supposed to do, not share whats happening in my life just cus it makes a few losers wonder where they went wrong. if i did not post this forum would be dead. I'm the best thing its got.
blog
i got 5 measure ups today, 2 with past custs so easy sales (for moi ) the others will have to go sillarys way as thats getting low and I gotta keep it looking good. then i got 2 fits both mine, one for 23 pleated in the beading, not perfect fit or intu, he was cheap, but it cost him 1150 ( i know me prices are mind blowing ain't they) but sweet cus i'm making £500 clear. other fit for today 1 velux and a roller total cost 140 and thats 70 for me. they wer'nt sillarys though they both came via me ads ;D
do you remember that m8 of mine that we work it together, well check this. we got talking at one of the meets with another adviser and he is to scared to dd, so he will sell us sales. we will give him 20% on a done deal, that way he's making more and were still make a couple of 100, we's only doing it on the big jobs. ;D
my only fear is he knows our game and to many people know me game now which makes me vunerable. but one has to take risks and i got a fall back plan and a big stash behind me so i'd cope with me cover blown.
i ain''t said it for a while now jokers but
i love this job like a fat kid loves cake

[rise man]

Customer complaint

Hillarys reference number 3766775 I arranged for Hillarys blinds to come out and give me an estimate for blinds. All went well until the day of delivery-fitting. I live in a 2 bedroom bungalow with the windows facing the road. In preparation for the fitting, I removed the curtains and tracks to allow the work to go ahead smoothly. The fitter turned up on time and fitted the new rails, but an hour later told “we have a problem”. The wrong size louvres had been sent. This would mean the correct ones would have to be sent for fitting. The magic question – when?. The fitter told me hopefully Thursday or Friday. He had trouble getting through to the company on his mobile, but assured me he would telephone me with the response. Wednesday evening and still no phone call. I am living in a goldfish bowl and not at all happy, refitting the old rails is not an option because of the new fitting. I also need to arrange to take yet more time off work to let the fitter back in. Contacted Hillarys and spoke to a CSR who listened to my problem and transferred me to another department. After 15 minutes of a recording thanking me for my patience, I ran out of it. I telephoned Hillarys again and luckily spoke to the original CSR (Tracy who was very nice and understanding) and told her I had been on hold since we last spoke. I asked for a return call, by a manager, within 15 minutes, or I would post a complaint on the web, copied to the DSA, Hillarys and my local radio station. She phoned back 4 minutes later asking for a landline number in addition to my mobile number and she would email a team leader with the problem. Hillarys product are probably the best, and I paid top price for them. No matter how good the product, if it is not backed with good customer service it gets a bad name. I have been let down by Hillarys not fulfilling the order correctly, by the fitter not contacting me as promised and by Hillarys not phoning me back. This is the start of my complaint telling as many people and organisations as possible until Hillarys get their act together. I am not going to wait until this becomes a never ending saga. 30 minutes and my patience fully gone, I am now posting my complaint on the web. I will add further addressees every day until I am fully satisfied. Steve Gosport




Hello, 4 things happened as a result of yesterday’s episode. Last night I was contacted by Angela of Hillarys Blinds and she made all the appropriate apologies etc. However, she did mention that production normally takes 7 days. This was news to me. She did promise to phone me back this morning with an update.
I received an email from the Direct Selling Association telling me that Hillarys is not a member. Yet Hillarys terms and conditions display the DSA.ORG logo and condition 15 states they are a member. I also went to the DSA web site myself and looked up the members directory, Hillarys did not appear.
Angela telephoned me this morning and advised that the louvers had now been dispatched and could arrange fitting. I confirmed for Friday.
The Hillarys advisor telephoned me later this morning and also confirmed delivery and fitting.
Tonight is my third night getting undressed in the dark, wakened early by light streaming in, and cannot even enjoy a read in bed. As I pointed out to Angela, there were several points of failure leading to customer dissatisfaction. When the louvers were made, they should have been checked against the order for quality control
They could have been checked before being dispatched.
The Fitter could have checked before he started the job
The advisor did not telephone me with a new delivery date
The call centre sales desk was answered immediately, twice. Yet the queries line rang for 15 minutes before I hung up. Staffing issues? Cost savings?
Sales more important than queries? Who knows. 15 minutes on hold is a very long time. I have assured Angela, that if the fitting takes place correctly as scheduled, I will email the result to you all. If it isn’t I will continue to add addresses daily until the job is done. Oh, and please note, there is not a single mention of compensation asked for or offered. Direct selling and fliers through you door can reach thousands of people. Complaints on the World Wide Web can reach millions of people – and its free. Regards Steve

[rise man]

Hello Steve,
I'm currently having serious issues with Hillarys Blinds too.

It is almost four months in from the original consultation (and the original deposit of nearly £400), and still I have bare windows on to the street.

I will be writing up a full complaint on here. And I will also be blogging about this, and doing everything I can to push the page as high as possible on Google.

I'll comment back on here when it is live as will great to get your support and links so that we can prove what a shoddy operation Hillary's blinds actually are.

Cheers Nick

[rise man]

I arranged for Hillarys blinds to come out and give me an estimate for blinds. I ordered in November 2007, after hundreds of telephone calls, the blind arrived in first of week of Jan 2008. This is totally against their advertising which states they fit before Christmas or within 14 days of order.On the day the the blind arrived, the fitter realised just before fitting, that the blinds are of wrong size. This would mean the correct ones would have to be sent for fitting. The fitter had trouble getting through to the company on his mobile. Another week had gone by, I then phoned Hillary's, the telephonest was Wain, he was unhelpful and rude and said that no replacement has been ordered, and suggested whether I want to cancel the order. After waiting all this time he suggests that I cancel the order. I telephoned the fitter, he said he has discussed this with Hillary's and a replacement was ordered.
After many calls to Hillary's almost every day, the fitter arrived with the replacement blind on Jan 31st 2008, and susprise surprise they have sent the same incorrect size blind back. The fitter was furious, he phoned Hillary's straight away, again they were not helpful to him. He was told to contact his area manager to solve this problem. This means further delay for us.
The Company which advertises to fit blinds before Christmas or within 14 days could not fit one blind in 3 months. The service is extremely substandard, I strongly urge people not to get involved with Hillary's Blinds.
I have been let down by Hillarys not fulfilling the order correctly, by the fitter not contacting responding to my calls, and at Hillary's no one retiurns your calls. Wrong size blind received twice. We are once again waiting for the blind and the fitter to arrive. Will it be the correct size, correct colour, will it fit???
Hillary's Blinds advertising is completly misleading and false. What can the consumers do, with this kind of poor service.
David Roberts



February 23, 2009 09:11:00 Hillary's Blinds NOT Reccommended
I also was promised fitting before Christmas, for a conservatory roof and side blinds. Whilst the roof blinds have been installed the remainder are lying around in my garage waiting for a fitter named Guy. This chap has let us down so many times I've lost count, his excuse for most of the time is I'm sick. Well I'm sick and tired of the lies and countless telephone calls made to this outfit. If anyone reads this please don't be swayed by the glossy adds this company are a complete waste of space. Save yourselves a fortune and go to an independent or local family run business. Today I have cancelled the order for £2800 there loss!!!



I have had the same problem that Davis Roberts had. They needed to come back to my house which they have not. Also its taken them 10 months to get back to me and that is only for the bill. The customer service guy was rude, his name was [glow=red,2,300]George.[/glow] I am thinking of taking them to the small claims courts.



Sorry to hear that we are not the only ones having to put up with the service from Hillarys blinds. I've just posted my own complaint and after reading yours it looks like we may still have to wait quite a while before Hillarys can be bothered to provide us with the blinds!

[rise man]

I thought

that I would contact you direct so that you can be aware of exactly what
poor

service your company has given me , and how undervalued as a

customer I have felt .



Having recently

purchased a new house , I thought I would purchase blinds for several rooms

from Hillarys .

My background is sales , so I know how important

service is , and how it is always worth paying a premium for it ! My choice

was Hillarys , due
to the supposedly good reputation that it had .



On the 3rd September , I ordered via your consultant Trevor

a variety of blinds for the house .

We had agreed a fitting date

of the 27th September ( which he assured me was ample time for delivery and

fitting ) .

I had a fitting slot time of between 12 and 3pm . I

therefore decided to take the whole day off ( being in sales, this was

at cost to me personally ) .

By 2pm , no one had contacted me at

all ! I therefore rang your head office , only to be told that the blinds

got held up in your system and had not even been manufactured yet

!!

I was absolutely livid that no one had even bothered to

contact me a few days before to warn me that this had happened ( or not ! as




the case may be ) . As we all know, mistakes and problems do arise . In my

opinion, Communication is the key to the solution ! I would not have minded

had someone rang me a few days earlier ( e.g. the consultant ) to let me

know . I then wouldn't have wasted the whole day at home waiting.



That afternoon, I asked for a management call back .

I was assured that this would happen by 6pm that evening . At 6.30pm I then

had to ring back and insist that i got a phone call that evening .



I received a call back from one of your managers called

Adam . He was apologetic , but continued to tell me that there was nothing

that I could do about it but wait ! I couldn't cancel my order , he couldn't




discuss any form of compensation until the blinds had been installed .

I was so angry , that I even threatened to get my brother in law ( assistant




editor of the Daily mail ) to get an article printed on
Hillarys dreadful


attitude to their clients , and contact the TV programme Rogue Traders . I

guess this helped me let of some steam !

Adam assured me that he

was going to arrange to have the blinds manufactured URGENTLY , and that i

would be contacted this week by the consultant with a view to getting them

fitted urgently by Thursday or Friday .



It is now

Wednesday night , and I have had no such phone call ! In fact , I have had

no

phone call at all !

I still am non the wiser as to when the blinds

are going to be delivered-installed . I have had no phone call from the

consultant to
apologise
or explain what had happened .

I await in

anticipation the phone call to advise me of progress .



In short , this type of service is not doing your company any
favours

.

I felt it my duty to go to the top and would expect any client

of mine ( who was experiencing this kind of service from my company ) to

make me aware inmediately
.



My apologies for this

lengthy yet necessary e-mail . I thought it would be of interest and use for




the MD of Hillarys
to be aware of the type of service that his company is

providing .

[rise man]

Hillary's Blinds is the most irritating Company to do business with. Hillary's blinds is not reccommended. The service is substandard to say the least.
The fitters are not interested, the reception staff are unhelpful. This company is to be avoided at all costs.





Had a similar situation waited in for 8 hours no show by "advisor", they refuse to cancel the order and didn't reply to my complaint, its like talking to yourself with them they aren't bothered about their customers and don't deserve to stay in business.





Yet more people who have experienced what we are experiencing, I agree that they really don't seem to care.

They don't bother calling you to give you any sort of update whatever happens to your order or how long it will take and I wouldn't be suprised if all they care about when you call is hanging up so they can speak to someone who has just seen and believes their TV advert.





Let me tell you this , I was previously an Advisor for Hillary's blinds . And i stste they treat thier Advisors with utter dis-regard too!

The Vertical Blind Headrails are now imported from CHINA at pre-set width's so they are hardly MADE TO MEASURE any more !

A great many Advisors have left Hillary's to set up thier own Blinds retailing Businesses , using Blinds solely manufactured in the UK .


My best advise , would be to buy your Blinds locally from some one that Cares , and is running his own show!

[rise man]

I paid over �£300 cash for 3 vertical blinds. The adviser-fitter arrived today without a working drill so had to lend mine it took him over 3hours to fit 3 ordinary blinds. He the bent one of my curtains poles and finally tried to leave knowing one of the blinds mechanisims was faulty and wouldnt close or turn. I contact Hillarys Blinds regarding the poor service i had received telling them i have used them in my past 3 homes with no problem and this was the first problem i had experience. They didnt want to know didnt even say sorry they dont give compensation and are sending another adviser-fitter to look at the broken blind they fitted. I told them I would never use them again this had no effect what so ever. Seems customer satisfaction is a no go with company. So if things go good fine but as soon as you have a problem with this company they dont want to know period.

[ris man]

Hillarys Blinds

I feel like im not assertive enough, when I have been waiting 3 weeks for my
Virtical blinds to be made, finally a date a week later, I waited patiently
and no one turned up. Instead I got a phone call "im sorry your blinds have
been miss placed im not sure where the louvres are, but we have the track!"
Ok I said, "how long will i be waiting now?" well it all depends on whether
they have been put on the wrong van or worst case scenario they have been
lost. I will call you when I have found them and arrange another delivery
date." At this point no appology!

3 days later, no phone call so I call her back. NO answer, so i left a
message to get back to me....No one called back. So I called head office.
Again fobbed off with another " I will leave them a message and get them to
call you." About another 3 days and no call to myself. Since ordering them I
have been waiting now for 5 weeks! AND they still have my deposit!

OK im a patient person but how long do you give someone when you dont get
the service you should have before you throw in the towel?

I have used Hillarys Blinds before with really good service but what
happened to you?!!

I am now about to email them and demand my deposit back! the story
continues....

From

A dissapointed Tracey

[risable man]

Terrible service.

Just before moving house on we received a leaflet from Hillarys Blinds advertising a Half Price Easter Sale, this seemed like perfect timing as we wanted to have blinds in most rooms of the new house rather than curtains. I called Hillary's the day after moving and they said they would send somebody around the next day to give us a quote.

We had an advisor come around who quoted £1000.00, this seemed very expensive however we really didn't know what blinds cost and we were told it was a really good deal. I asked about the half price offer and was told that the only products on half price were those that they couldn't sell as they wanted to get rid of the stock, certainly not what the TV advertisement or leaflets were implying. We did however gullibly accept this.

I wasn't keen on accepting this quote on the spot so the advisor told us that if we did, he should get the blinds by the following Friday when he would call and would come and fit them himself! We decided to accept this offer, but then I noticed the quantities of blinds on the paperwork did not add up to the amount of windows he was quoting for! He said it was a mistake and corrected our paperwork - and his own copy with a biro, and said he would get it changed on the order also. I signed his corrected copy.

Hillarys quickly took £300.00 from my credit card as a deposit.

The following Friday came and went, annoyed that what we had been told was not correct, but we accepted that maybe things were getting knocked back a couple of days because of the Easter break. We still had not heard anything after 3 weeks so I called Hillarys Blinds to find out where the blinds were and not only had they not made them, the quantities were incorrect as the sales advisor did not call and correct them like he told us he would! I was told this would be chased up with the advisor and sorted out.

I was hoping to at least get a call back to let me know what was going on, but I didn't, so the next morning I called back again and found out that still the complete order for blinds had not been entered! I was told pretty much the same thing again so again waited for an update. Nothing again, called back that afternoon and still they were doing nothing to get this order sorted out. The person I spoke to this time did however say she reported it to the Area Manager. I was later told they would need to send another advisor to measure again(?!?) but that it wouldn't be until the following Monday (4th week). Well that day has come and gone and not even a phone call to make an appointment let alone a visit.

We have now had to put curtains in the bedrooms upstairs as we continue to wait. We still have nothing in any downstairs windows.

Advise: never agree to a quote while the advisor is still there.

We are still waiting for our blinds and my complaint in writing has triggered no response.

[derisable]

Hillarys are an awful company. After having some verticals fitted incorrectly and finally giving up I contacted another local company called Bob The Blindman which incidently is run by a bloke called Bob. He sent a fitter called Alan out the next day, who sorted the problem out in 20 minutes and charged me nothing. I ordered more blinds there and then with the fitter. They arrived in 10 days were fitted perfectly and the blinds were cheaper too!.
If you want good blinds try www.bobtheblindman.co.uk they are brilliant

[rise man]

Dear Sir,

I have emailed hillarys blinds concerning a demand letter that they have sent to an aged couple, and have caused them concern and has really upset them. I emalied david Hanley twice, but he has not had the courtesy to reply to me. The demand is of their making and their incompetence. Can you please help me and asked them to make contact.

[rise man]

Results1 - 10 of about 439 for hillarys blinds

[risable]

I placed an order for shutters with Hillary's on 17th April. I was informed by the rep that they would be 6-8 weeks. After 16 weeks of not hearing anything I contacted the Customer Care line (26th July) to be told that they had "they have just arrived in the country today". When I asked what had taken so long the adviser who I must add was very nice (Sherry-Anne) said that she didn't know.

I asked why had I not been contacted about the delay and she said that she had no idea as they wasn't anything on the screen. The adviser also informed me that me order had been changed by the manufacturer as it wasn't practical (I had ordered what the sales rep had suggested). I then left two messages on the sales reps phone, one on his land-line and one on his mobile, this was on the 26th July. I also sent an e-mail to shutters team via the e-mail address given on the order form. As I hadn't received a reply by yesterday the 31st July I rang customer service again and spoke to the same adviser (who again was very good). I explain that the shutters were now 10 weeks over due and I was seriously concerned about the lack of contact from Hillary's and she informed me that she would leave a message on the sales reps phone. Sherry-Anne came back to me to inform me that his answer machine was on, so the sales rep "may be away on holiday" (a little surprised that the organization doesn't know when staff are on holiday) I then asked for an e-mail address to register a complaint. The adviser kindly gave me a different e-mail address which I sent an e-mail to. My e-mail was deleted today without being read. Tomorrow I will take this further. What's happened to good service?